Onshrha Help Centre

Clear answers. An easier start.

Find a quick answer or browse the sections to learn about creating and publishing with Onshrha.

Frequently asked questions

Choose a question to see the answer.

Getting started

What to know before creating your first post.

What is Onshrha?

Onshrha is a workspace for creating and managing social media content. Turn an idea into a caption and visual, review it, and publish immediately or schedule it.

Do I need writing or design experience?

No. Describe your idea in your own words and add brand or product information where available. The app suggests content for you to review and edit before publishing.

Can I try it for free?

Yes. Your 7-day trial starts when you register, with 150 credits and 5 social accounts, including automatic creation and publishing, without a payment card. Verify your email to use the app. After the trial, subscribe to resume creation and publishing.

How do I start?

Create an account and verify your email. Add a brand or product for more specific content, then connect social accounts—or start a manual draft without a connection.

Content creation

From your idea to a draft ready for review.

What can AI create?

Create captions, images, and carousels of 3, 4, or 5 images. Supported video options include AI video, moving-image narration, and lip sync. You can also rewrite captions or regenerate selected images. Check the cost before confirming.

Will content publish without my approval?

Individual posts require you to confirm publishing or scheduling after review. For automatic campaigns, choose in advance whether drafts require review or publish automatically.

How do I make content fit my brand?

Save the brand name, offering, audience, and writing style, plus optional colours, logo, and references. Select that identity in the composer to guide writing and design.

Can I use my own captions and images?

Yes. Write and upload content yourself, then publish or schedule without using AI generation credits.

Accounts and publishing

Connections, schedules, and the result for every post.

Which accounts can I connect now?

Supported connections include Facebook Pages, professional Instagram, Threads, X, and TikTok when its connection and permissions are enabled. The app displays available connection options. Publishing requires an active trial or subscription; YouTube and LinkedIn currently have planning guides rather than publishing connections.

Does Onshrha receive my social account password?

No. Sign-in and authorization happen on the social platform itself. You can disconnect accounts in Onshrha.

Can I schedule posts?

Yes. Choose the date and time in the composer and follow upcoming posts in the calendar. The app displays dates in your device’s time zone.

What if publishing fails on one account?

Onshrha shows a separate result for each destination. Review the failure and retry the affected account without resending to accounts where publishing succeeded.

Credits and subscriptions

How credits work and what your subscription includes.

What are AI credits?

A caption uses 2 credits and an image 10. An image with caption costs 12; carousels of 3, 4, or 5 images with caption cost 32, 42, or 52. Moving-image narration costs 22; AI video of 5, 10, or 15 seconds with image and caption costs 42, 72, or 102. Lip sync uses a different rate shown before generation. Active paid subscribers can buy top-ups at EGP 1 per credit; they expire at the end of the current credit period and do not roll over.

Are credits charged if generation fails?

If generation fails, the credits reserved for that operation are returned. You can try again.

What happens when credits run out?

New generation pauses until credits are replenished or you purchase a top-up or plan. Existing content can still be published during an active trial or subscription. Publishing also pauses after access expires, while content remains saved.

How do I choose a plan?

Choose Starter, Growth, or Enterprise based on credits and account limits. Annual plans cost ten monthly payments: EGP 15,000, 30,000, or 100,000. Credits refresh monthly at the same allowance and do not roll over. Top-ups expire at the end of the current credit month. All plans include automatic creation and publishing; annual plans can be changed after their term ends.

Privacy and help

Control your account and contact support.

How do I delete my account and data?

Follow the data deletion page to make a request. We verify account ownership and delete the account and related data according to those steps.

How do I contact Onshrha?

Email help@onshrha.com from your account address. Include a clear problem description and useful details so we can investigate.

Still need an answer?

Our team is ready to help.

Write from the email address associated with your account so we can help you resolve the issue.